Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth. While factors such as aging populations and…
The customer has been in control for a long time. That is a well-known fact. It has often not been the case in the healthcare industry, though, but patients are…
It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to…
Let’s state this simply: Visitors to a government office are more than a number. But that said, sometimes that number is large, and each visitor can have complex needs. The…
At Qmatic, our aim is to connect people to the services they need most. But, with our blog, were we keeping customers and partners fully connected to the service and…