Streamline your customer experience

We help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations

About the Company

With a history of over 30 years, REL Systems (formerly known as Qmatic System (S) Pte Ltd) is the leading specialist in Queue Management System for various corporates and institutions. With a primary mindset to improve customer experience, REL Systems strives to provide solutions that will optimize customer face-to-face experience through the use of its highly advanced Customer Experience Management (CEM) platform. We are constantly looking out to improve the experience of our customers and aim to create a long-lasting impression.

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Make Every

Journey

Seamless

Customer Journey

queue management system

Before your customers arrive onsite, you can prepare them with relevant information, like locations and procedures. In addition, Qmatic solutions can help you predict how many staff you will need at each branch based on data and analysis of previous demands and current service goals.

Give your customers a smooth, effortless experience on arrival with self-check-in services like QR scanning or self-service kiosks. With data, like customer visit history, your staff can deliver a personalized experience when customers step through the door.

When customers have finished their visit, you can retrieve vital information from feedback and data captured throughout their journey, to identify the areas you need to work on to optimize your business.

Our Solutions

Queue Management System

Optimize the customer flow, reduce queues and waiting time and provide a seamless customer experience.

Appointment Management

Allow customers to schedule appointments online or by phone, distribute workload evenly throughout the workday, and plan your resources in advance.

Virtual Queuing

Let customers wait from anywhere using a mobile device while monitoring their progress in real-time, and send them notifications when it’s their turn to be served.

Business Intelligence

Get real-time information to optimize your operations, along with extensive statistics and reports to help you improve your services.

Self-service check-in

When customers arrive, they can quickly check-in via a self-service kiosk, mobile device, or reception.

Customer Feedback

Capture customer feedback in real-time, and take quick action to optimize business processes and improve the customer experience.

Key Features

Deliver better customer experiences

Bring structure and certainty to your waiting room with easy self check-in, automatic service assignment upon arrival, regular updates through their phones or in-branch displays, and clear navigation.

Increase staff efficiency

With automated notifications, customer segmentation, and real-time dashboard, we help your staff to be more productive and efficient when managing customer flow.

Improve services and operations

Integrate and combine the systems you're comfortable with to cut administration costs, optimize service capacity, and improve customer and employee experiences.

Ready to elevate

your Customer

Experience?

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