Virtual Queue Solutions
Give your customers the flexibility to wait anywhere with online waiting line solutions for virtual queue.
The customer checks in by scanning a QR code, or they can be assisted by a mobile concierge member of staff.
Upon check-in, the customer can choose the service they require and then receives a mobile ticket, allowing them to wait anywhere until it’s their turn while monitoring the progress in the queue on their phone.
The customer gets a notification shortly before their turn, so they can start making their way to the premises.
The customer gets an alert shortly before their turn to start making their way to the premises to get served.
Let customers wait anywhere with Mobile Ticket
- Allow customers to wait remotely while monitoring their progress in real-time on their phone
- Send notifications when they’re next in line
- Reduce perceived waiting time
- Put your customers in control
To get a Mobile Ticket, customers can use the self-check in link in their appointment SMS notification, or check in by scanning a QR code placed at the entrance, or via a self-service kiosk.
Manage customer flow and improve efficiency
- Monitor and manage customer flow at the branch
- Gain insights into the current branch situation with a real-time dashboard
- Get access to the data they need to prepare for upcoming services
- Implement safe queuing and social distancing in the branch
- Increase staff productivity and efficiency
Gain insight to make data-driven business decisions
- Collect and gather data to deliver a personalized, tailored customer experience
- Manage the whole customer journey and gather intelligence within a single platform
- Reduce on-site wait times and minimize crowd in the waiting area
- Provide seamless experience across all channels
Virtual queue management features
How does virtual queue solutions work?
Request a demo
Get a demo of how REL Virtual Queuing Solutions work for your organization.