Appointment Management

Reduce customer waiting time, minimize crowding in waiting areas, and manage customer flow with an advanced appointment system

Make it easy for customers to connect to your services anywhere, anytime with an appointment scheduling system. From managing appointment booking, arrival, and check-in process to service, use a solution that joins up the whole process smoothly to provide an excellent customer experience.

Customers can schedule an appointment by choosing the time slot that suits them best. They will receive a booking confirmation, and closer to the date, a reminder for their appointment.

With the appointment reminder, the customer gets a link they can use for self check-in. Alternatively, they can also scan a QR code to get in the line. A mobile ticket will be issued after check-in.

A notification will be sent to customers when it’s their turn to be served.


Give customers the flexibility to access your services

Let customers schedule appointments online at a time that suits them best.

  • Allow customers to book, reschedule, or cancel appointments from your available time slots, choosing the required service or other preferences
  • Match service requirements with the right staff members
  • Send automated notifications and reminders to customers for their upcoming appointments

Using a client booking system will give your customers convenience, reduced waiting time, and better customer experience.

virtual queue


Manage arrivals and check-in seamlessly

With arrival management and check-in system integrated in the solutions, you can:

  • Let customers check in with a link sent via SMS/email, and receive a Mobile Ticket that allows them to wait remotely
  • Notify staff once a customer has checked in
  • Reduce crowding upon arrival
  • Maximize capacity and efficiency while still maintaining a safe environment
  • Provide seamless, efficient, and safe handling of the arrival and check-in process


Get insight into your operations

Harness the power of data and analytics with Qmatic Business Intelligence tools. Gain insights into your customer behaviors and branch performance.

  • Appointment data, including: the numbers of booked vs walk-in visits, no-shows, show rates
  • Actual and estimated waiting times, average transaction times, and the number of customers waiting
  • Branch performance and staff benchmark, measured in service level indicators like KPIs and SLA
  • Customer feedback and NPS (Net Promotor Score)
  • Demand forecast, service trends and analysis, daily patterns on booking and arrival

Appointment management system features

Appointment scheduling

Let customers schedule appointments online or by phone, allowing you to distribute workload evenly throughout the day and creating a better balance between scheduled and walk-in visits.

Automatic confirmation and reminders

Send automated booking confirmation, reminders, and updates via SMS and email to prevent no-shows.

Self check-in

Allow customers to do self check-in online with their smartphone, or with a self-service kiosk.

Virtual meeting for remote service delivery

Deliver services via video, chat or other platforms.

Real-time data, analytics, and advanced reporting

Improve your operations and optimize resource planning with a real-time dashboard, data analytics, and demand forecast.

Customer journey management

Qmatic's appointment solutions are fully integrated with our customer journey management platform for a seamless customer experience.

How does appointment management work?

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